PNB Credit Card Customer Care Number
PNB credit card customer care is available 24x7 on the toll-free number 1800 180 2345, alongside email and postal support. Punjab National Bank also runs a dedicated international helpline for NRI and overseas cardholders. This page lists every verified PNB credit card contact channel, including the grievance escalation process for unresolved complaints.
This guide covers all official PNB credit card customer care contact details, ensuring you can reach the right department quickly and securely.
PNB Credit Card Customer Care Numbers
PNB credit cardholders can contact customer care using the following official helpline numbers for queries, complaints, and service requests:
- 1800 180 2345 (Toll-Free)
- 0120 461 6200 (International)
These numbers can be used for:
- Credit card billing issues
- Transaction disputes
- Reward points queries
- Card blocking or replacement
- General service-related concerns
PNB Credit Card Toll-Free Customer Care Number (24×7)
PNB provides round-the-clock customer support through the following toll-free numbers:
- 1800 180 2345
- 1800 180 2345
For urgent PNB credit card issues such as loss, suspected fraud, or the need for immediate assistance, use the toll-free number 1800 180 2345, listed above.
PNB Credit Card International Helpline Numbers
PNB offers dedicated international customer care numbers for NRI and overseas cardholders.
International Helpline (Credit Card): 0120 461 6200
Country-wise International Toll-Free Numbers
Location | International Toll-Free Number |
United States | +1 844 451 9295 |
United Kingdom | +44 800 031 8030 |
UAE | +800 0357 70298 |
Saudi Arabia | +800 850 0862 |
Italy | +39 800 580 244 |
Philippines | +1 800 131 20139 |
Canada | +1 855 573 7086 |
These numbers help ensure secure access to PNB credit card services while traveling or residing abroad.
Common PNB Credit Card Issues & How to Resolve Them
In Case of PNB Credit Card Loss or Theft
If your PNB credit card is lost or stolen, act immediately to prevent fraudulent transactions:
- Call 1800 180 2345 or 0120 461 6200
- Email: creditcardpnb@pnb.co.in to request hotlisting
Hotlisting blocks the card instantly and protects you from unauthorized usage.
In Case Your PNB Credit Card Is Blocked
If your credit card is blocked due to security or technical reasons:
- Contact PNB customer care to check if it can be unblocked
- If unblocking is not possible, request a replacement credit card
Punjab National Bank Credit Card Email Support
You can also contact PNB through official email channels:
- Credit Card Support: creditcardpnb@pnb.co.in
- General Customer Care: care@pnb.co.in
Email support is recommended for documentation-based issues, follow-ups, and formal complaints.
PNB Credit Card Grievance Redressal Mechanism
PNB follows a structured grievance redressal system to ensure customer complaints are addressed fairly and transparently.
Escalation Levels
Level 1: Initial Complaint
- Call customer care
- Send an email
- Contact your branch manager
Level 2: Zonal or Head Office Escalation
- Approach the Zonal Manager or General Manager (Head Office) if unsatisfied
Level 3: Nodal Officer / Principal Nodal Officer
- Escalate unresolved complaints for higher-level review
Senior Management Escalation
- If the complaint remains unresolved after the Principal Nodal Officer, write to PNB's Managing Director & CEO or Executive Director before approaching the Banking Ombudsman.
Level 4: Banking Ombudsman
- If the issue remains unresolved, approach the Banking Ombudsman appointed by the RBI
Punjab National Bank Principal Nodal Officer Contact Details
The General Manager Punjab National Bank Customer Service Department Sector 10, Dwarka New Delhi – 110075
Email: care@pnb.bank.in
Write to Punjab National Bank (Postal Address)
You may also send your queries or complaints by post:
PNB Credit Card Processing Centre 3rd Floor,
Rajendra Bhawan Near Metro Station,
Rajendra Place New Delhi – 110008
Other Ways to Contact Punjab National Bank
Online Complaint Submission
- Visit the official PNB website
- Navigate to the “Contact Us” or complaint registration page
- Submit complaints, feedback, or suggestions online
Visit a PNB Branch
- Visit your nearest PNB branch
- Fill out the complaint form and submit it to the branch manager
- Receive an acknowledgment receipt
All branches maintain a perforated complaint book for official grievance registration.
Feedback Kiosk
- Available at circle offices and zonal offices
- Allows customers to submit complaints, feedback, and suggestions digitally
Summary
Punjab National Bank offers PNB credit card customer care through the toll-free number 1800 180 2345, email support, postal channels, and a structured grievance escalation process up to the RBI Banking Ombudsman. NRI and overseas cardholders can use the country-wise international helpline numbers listed above. For the fastest resolution, keep your card and account details ready before contacting PNB credit card customer care.
FAQs on PNB Credit Card Customer Care Number
1.What is the PNB credit card customer care number?
The PNB credit card customer care number is the toll-free helpline 1800 180 2345, available round the clock for Punjab National Bank credit cardholders. It covers billing queries, transaction disputes, and service requests. A tolled number is also available for callers who cannot use the toll-free line.
2.How do I contact PNB credit card customer care from outside India?
PNB credit card customer care can be reached from abroad using the tolled international access number listed on this page, since the toll-free number does not work overseas. Punjab National Bank also maintains country-wise international toll-free numbers for NRI and overseas cardholders. Use the number listed for your country in the table above for the fastest response.
3.What should I do if my PNB credit card is lost or stolen?
If your PNB credit card is lost or stolen, contact PNB credit card customer care immediately using the toll-free number on this page to hotlist the card. You can also email the credit card support address listed above to request hotlisting. Acting quickly helps prevent unauthorised transactions on the card.
4.How do I unblock my PNB credit card?
To unblock your PNB credit card, contact PNB credit card customer care and ask whether the block can be reversed. If the card cannot be unblocked, customer care will guide you through requesting a replacement card. The reason for the block determines which option applies.
5.Can I email PNB credit card customer care instead of calling?
Yes, PNB credit card customer care can be reached by email for documentation-based issues, follow-ups, and formal complaints. Separate email addresses are listed above for credit card support and general customer care. Email is useful when you need a written record of your complaint.
6.How do I escalate a complaint if PNB credit card customer care does not resolve it?
If PNB credit card customer care does not resolve your complaint, you can escalate it to the Zonal or Head Office and then to the Principal Nodal Officer. Contact details for each escalation level are listed above. This structured process is designed to ensure every complaint is reviewed.
7.What is the final recourse if my PNB credit card complaint remains unresolved?
If a PNB credit card complaint remains unresolved after escalation through the bank's internal channels, you can approach the Banking Ombudsman appointed by the RBI. This is the final level of PNB's grievance redressal mechanism. The Ombudsman route is available only after PNB's own escalation levels have been exhausted.
8.Can I visit a branch to resolve a PNB credit card issue?
Yes, you can visit your nearest PNB branch to raise a PNB credit card customer care issue in person. Branch staff can help you fill out a complaint form and provide an acknowledgement receipt. All branches also maintain a complaint book for official grievance registration.
9.Where can I write to PNB credit card customer care with a complaint?
You can write to PNB credit card customer care at the postal address listed on this page for the Credit Card Processing Centre. This channel works well for complaints that need supporting documents attached. Online complaint submission through PNB's official website is also available as an alternative.
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